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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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carole rice

January 8, 2026

5  out of  5
rating by carole rice
"It’s 2026 and I just had my annual review with SF rep Julie, at the Tim McKenzie agency. As usual Julie was very professional. She did a thorough review of my policies and insurance needs. She took the time to listen to my concerns and made sure I had everything I needed. This is the best insurance agency I have ever had. I definitely recommend them. Update: I recently contacted Julie to make some changes. As usual, she was very helpful, and very efficient. I had been looking for new auto insurance for months. I had a wonderful experience with this office/team. They were very professional on the phone, both Julie and Annette. I highly recommend this team. The representative at Amica was rude and could sure use a lesson in phone etiquette from these ladies."
We responded:
"Carole, thank you for this kind review! I am so glad to hear of your wonderful experience with Julie and Annette. They are both super awesome ladies! We appreciate your business! Happy New Year! "
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Chris Walker

December 23, 2025

5  out of  5
rating by Chris Walker
"Great service! Julie is the best!"
We responded:
"Thank you for the great review! We’re glad Julie provided such excellent service."
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Alyssa Zupancic

December 16, 2025

5  out of  5
rating by Alyssa Zupancic
"Awesome experience! Everyone we work with is great. And Tim is a great guy!"
We responded:
"We’re so happy to hear about your awesome experience! It means a lot to us that Tim and the entire team made such a great impression. Thank you for your kind words and support—we look forward to working with you again!"
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Danyel Vance

December 11, 2025

5  out of  5
rating by Danyel Vance
"Great experience. I was thinking it would be days trying to find a new insurance company. It ended up taking less than 1 hour. I would highly recommend this office."
We responded:
"Thank you for the great review! We’re glad our team made switching insurance quick and easy at Tim McKenzie State Farm."
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J. Seagraves

December 11, 2025

5  out of  5
rating by J. Seagraves
"Wonderful and experienced customer service. Julie, was an absolutely amazing representative who i felt really cared"
We responded:
"Thank you so much for your kind words! Julie will be thrilled to hear she made you feel truly cared for—she’s basically our customer service superhero! We’re so glad you had a wonderful experience and can’t wait to assist you again soon! 🌟😊"
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Judy Arnett

December 4, 2025

5  out of  5
rating by Judy Arnett
"Julie at Tim McKenzie State Farm was very Pleasant and explained everything I needed to know. Very easy to deal with. And got my car insurance at a very good price."
We responded:
"Thank you for the great review! We’re thrilled Julie made everything easy to understand and helped you find a fantastic price on your car insurance. If you ever need anything else, we’re just a call away—happy driving! 🚗👍"
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Bob Lillie

December 4, 2025

5  out of  5
rating by Bob Lillie
"The review of our policies was very detailed and accomplished in a very professional manner and sucontly. It was a good review of all of our coverage."
We responded:
"We truly appreciate your thoughtful feedback! We're glad to hear that the review of your policies was clear, professional, and thorough. It's important to us that you feel confident and well-informed about your coverage. Please don't hesitate to reach out if you have any questions or need further assistance!"
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Rachel G

December 2, 2025

5  out of  5
rating by Rachel G
"Very polite and prompt! Payton was very thorough, knowledgeable and kind. He took the initiative to reach out to me and see if I was interested in State Farm after I was window shopping for a new car insurance policy; without coming across as pushy. He worked with my schedule to meet with me and made sure to explain things in greater detail to me than the website did so I knew what I was adding/removing and what features to prioritize. His recommendations on my policy were things that would help me while staying within my budget, not just trying to upsell me to the most expensive package. The policy I ended up settling on had more coverage and was vastly cheaper than the other insurance companies I looked at. I just signed up with them, so only time will tell of course, but based off of my first interaction, they're very wonderful here and care very much about their customers and working with you."
We responded:
"We appreciate your detailed feedback! 🌟 It sounds like Payton provided the helpful, non-pushy service we strive for. We're thrilled we could offer you better coverage at a great price! Welcome to the family! 👋"
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A Hensley

December 2, 2025

5  out of  5
rating by A Hensley
"Paytons customer service was exceptional from start to finish! He made this a smooth transition to assist me with switching my home and auto insurance policies to State Farm. I would highly recommend using Tim McKenzie State Farm agency."
We responded:
"That's fantastic to hear! 🎉 We're so glad Payton made your home and auto insurance switch in Tim McKenzie's agency a smooth one. Thanks for the kind words! 😊"
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Sydney Davis

December 1, 2025

5  out of  5
rating by Sydney Davis
"Nice insurance"
We responded:
"Thanks a bunch! We like to think our insurance is as nice as your smile! 😊 If you ever need anything else, we’ve got you covered! 🚗💼✨"
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Michael Nowicki Silverwater Labs

December 1, 2025

5  out of  5
rating by Michael Nowicki Silverwater Labs
"The service has been amazing. Payton and Annette has helped answer all my questions. Also saving me hundreds of dollars per month. I have even referred my mother in law and my children. Thanks again you really have made buying insurance hassle free."
We responded:
"Thank you so much for the awesome review! Payton and Annette are blushing over here 😄 We’re thrilled to hear they could save you hundreds and make insurance hassle-free (because who wants hassle, right?). Your mother-in-law and kids are now officially part of the cool insurance club! Thanks for spreading the love – we promise to keep the amazing service coming! 🚀🎉"
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Vickie Keller

December 1, 2025

5  out of  5
rating by Vickie Keller
"Thank you Julie, you made this so easy to get our condo insurance. We are happy we called your company!"
We responded:
"Thank you so much for your wonderful feedback! We're thrilled to hear that Julie made the process easy for you. It means a lot to us that you chose our company for your condo insurance. We're always here to help whenever you need us!"
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Kara Macklin

November 25, 2025

5  out of  5
rating by Kara Macklin
"Spoke with Payton today regarding getting renters insurance with State Farm and he was such an amazing help! Wonderful customer service & very helpful in getting me the most coverage for the best cost!"
We responded:
"Thank you for the kind review! We’re glad to hear Payton was able to help you find the right renter’s insurance at a great price. Our team at Tim McKenzie – State Farm Insurance Agent appreciates your trust and is always here if you need anything!"
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Breeanna Lines

November 24, 2025

5  out of  5
rating by Breeanna Lines
"Service was amazing. Very helpful with explaining every detail!"
We responded:
"We truly appreciate your wonderful feedback! We're thrilled to hear that you found our service helpful and that we could clearly explain every detail. Your support means a lot to us, and we look forward to assisting you again in the future!"
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Christa Noel

November 23, 2025

5  out of  5
rating by Christa Noel
"Excellent customer service! I appreciate the detailed explanation of insurance options. No hard sell or pressure to buy unneeded policies."
We responded:
"Thank you for the great feedback! We’re glad you appreciated the clear explanation of your insurance options and our no-pressure approach. We’re always here if you need anything!"
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Parker Larocque

November 21, 2025

5  out of  5
rating by Parker Larocque
"Payton was able to get me the lowest quote for car insurance out of all the companies I looked at with really good coverage! He answered every question and explained my policy thoroughly to me so I knew what I was paying for. Looking forward to working with him in the future."
We responded:
"Thanks for the great shoutout! Payton’s mission is making sure you get the best coverage without any head-scratching moments. We’re pumped to hear you felt fully in the know and scored the lowest quote out there. Can’t wait to keep working together and keep those good vibes (and great rates) coming! 🚗💡🙌"
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Aj Nicely

November 21, 2025

5  out of  5
rating by Aj Nicely
"Payton really made sure I knew what I was getting into . Dude really know his stuff !! & you can’t beat their rates . I saved around 100 a month switching to state farm with these guys ."
We responded:
"Thanks a ton for the awesome review! Payton’s basically our in-house insurance wizard, so we’re glad he could work his magic for you. Saving $100 a month? Now that’s what we call a win-win! Welcome to the State Farm fam! 🎉🚗💰"
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tyra russell

November 20, 2025

5  out of  5
rating by tyra russell
"Everyone that I have talked to at this office has been very kind and great with answering questions"
We responded:
"We’re doing a happy dance after reading your review! 🕺💃 It’s awesome to hear that everyone at our office has been kind and great at answering your questions. Thanks a bunch for sharing the good vibes – we can’t wait to keep the good times (and great answers) coming!"
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Daryl Reid

November 19, 2025

5  out of  5
rating by Daryl Reid
"Tim and Peyton are the best! They have explained and walked me through everything! Helping me to understand everything I needed to know! Best DUO to have ever!!"
We responded:
"Thank you so much for the awesome shoutout! Tim and Payton are thrilled to hear they made everything clear and easy to understand. They truly are the ultimate dynamic duo! We’ll keep the great teamwork and good vibes going strong! 🚀😄"
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Lori Herrera-Cambron

November 19, 2025

5  out of  5
rating by Lori Herrera-Cambron
"Julie was able to help get me great coverage for the lowest price. I appreciated the time and effort to walk me through the process. She treated me with the utmost care. Thank you, Julie ☺️!"
We responded:
"We truly appreciate you taking the time to share your experience! We're thrilled to hear that Julie was able to find you great coverage at the best price and that she made the process easy and comfortable for you. Your appreciation means a lot to us, and we'll be sure to share your wonderful feedback with Julie. Thanks again for choosing us! 😊"
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Stephanie Meade

November 15, 2025

5  out of  5
rating by Stephanie Meade
"Julie, an agent in Tim's office, was super helpful, easy to talk to and understand. She offered suggestions on products and services that I felt were actually needed and didn't pressure me into anything. She was also very easy to reach over the phone."
We responded:
"Thank you for the wonderful feedback! We’re glad to hear Julie was so helpful and easy to work with. We appreciate you taking the time to share your experience!"
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Vivian Gilbertson

November 15, 2025

5  out of  5
rating by Vivian Gilbertson
"Tim helped me sort out coverage after buying a new car, and I really appreciated how straightforward everything was. Highly recommend him for car insurance in Centerville Ohio."
We responded:
"Thanks so much for the review! We’re glad Tim could help make your new car insurance in Centerville easy and straightforward. We appreciate the recommendation!"
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Victoria Blanton

November 11, 2025

5  out of  5
rating by Victoria Blanton
"Tim and his crew are very helpful with all my needs! They help me get the lowest price and most benefits possible. They are all also very kind and patient."
We responded:
"Thanks for the great review! Tim and the team are all about making sure you get the best deal and a smooth experience. We’re happy to help and appreciate you noticing the kindness and patience along the way!"
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Olivia Heilshorn

November 7, 2025

5  out of  5
rating by Olivia Heilshorn
"Payton is an awesome guy, so helpful and eager to find the best deals. I appreciate him."
We responded:
"Thanks a ton for the shoutout! Payton’s mission to hunt down the best deals is basically his superpower — we’re glad it made your day! We’ll be sure to pass along your kind words and keep the awesome vibes coming! 🚀✨"
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Evan Staffieri

November 5, 2025

5  out of  5
rating by Evan Staffieri
"Payton was a pleasure to work with, and I know Tim personally. Hands down the best guy I know to be dealing with in this industry! Thank you McKenzie family for doing and being the best you can!"
We responded:
"Payton and Tim are truly rockstars, and it’s wonderful to hear they made such a positive impact! The McKenzie family really knows how to bring their A-game, and your support means the world to all of us. Here’s to more great moments and awesome teamwork ahead! 😊🎉"